How do I get a digital copy of my catalog?

If you didn't receive your digital copy, use the chat box at the bottom of the page. We will need your FC# (located on the catalog

What's the online store for if I have a catalog?

Your included online store is not designed to replace your catalog sales, but a supplemental tool to reach those local or long distance customers your traditional sale may not have come in contact with during the sale

FREQUENTLY ASKED QUESTIONS

Everything you need to know about Fan Cloth fundraiser. Don't see what you're looking for? Shoot us an email at service@fancloth.com

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Before Campaign

How long does it take to get my campaign started?

The time from initial setup, to shipping your catalogs depends on the needs by date designated during your fundraiser setup. Earliest turn-time to receive catalogs is about a week from initial setup.

Why do I have catalogs and an online store?

Your catalogs are the marketing materials that will help drive your campaign's success. Your online store is how parents, students and supporters can purchase items from your campaign.

Where do I find a link to my online store?

Your sales kick off representative will present you with a link during your kick off call. You will also receive an email from Fan Cloth with your online store link once it is live.

During Campaign

Can I change my sale end date or extend my sale?

Absolutely, whatever works best for your program! Please note that extending your sale will add time until you receive your gear. You can extend your campaign on your dashboard.

How can I monitor my campaign success?

Once your catalogs have shipped and your campaign is live, you will receive and email with access to your personal campaign dashboard. Here you can take your campaign to the next level with stat tracking, sales info and student partipation, real time, every step of the way. Please do not share this dashboard with anyone, this is your personal hub to make edits to your campaign and sale dates.

After Campaign

How do I submit orders?

Because all your orders are submitted through the online link, there is no order submission on your end. Your campaign will auto-close on the sale end date and submit itself to us.

Can I make changes/additions to an order after it's submitted?

Our online order submission expedites order process, thus restricting additions & changes to your order. If you have any questions before your order auto-closes on the sale end date please call customer service at (866) 897-3349.

When can we expect our merchandise to arrive?

After your campaign ends, the entire order will enter production and items will be delivered to your directly to your customers addresses they supplied during checkout.